Delivery and Return Conditions

Every product you purchase is under the warranty of its manufacturer.

You may return the product you purchased in the condition it was delivered, within seven (7) days from the delivery date, without opening/damaging/spoiling its packaging or using the product. Please return the product with the product invoice and a letter containing your order number.

In cases where non-food products show any damage, breakage, tearing, destruction, use, etc., to their packaging, and if the product is not returned in the same condition it was delivered to the customer, the product will not be accepted for return, and its price will not be refunded. If you wish to return one of our coffee or similar food products, we will unconditionally accept returns for products that have not lost 80% of their total volume. The shipping cost for returned non-food products is borne by the customer.

Please open and inspect packages you believe were damaged during shipment in front of the company official (Cargo company) from whom you received them. If there is any damage to the product, do not accept the product and have the cargo company draw up a report. Please note that once the product is accepted, you are deemed to have acknowledged that the cargo company has fully performed its duty.

The customer is obliged to return the product in the condition it was delivered and, if used, to compensate for the loss in the commercial value of the goods due to use.

If the customer returns the product or withdraws from the purchase, the product price will be refunded within ten (10) days from the moment the returned product reaches Us.

In cases where the non-food product or its packaging shows any opening, damage, breakage, destruction, tearing, use, or other such conditions, and if the product cannot be returned in the condition it was delivered to the customer, the product will not be accepted for return, and its price will not be refunded.

In cases of returns conforming to the above conditions, shipping costs will be paid by the customer.

Money order refunds will be made within 2 business days, and Credit Card refunds within 3 business days. If your bank does not reflect credit card refunds to your account on the same day, you need to call your bank's credit card service. After the "Canceled" alert appears for your order, the full amount is refunded to your credit card or the bank to which you made the transfer. For installment sales, refunds are reflected to your credit card as a positive balance by your bank each month.