Delivery and Return Conditions

Every product you purchase is under the warranty of the manufacturer.

You can return the product you purchased without opening/destroying/damaging its packaging and without using it within seven (7) days from the date of delivery. Return the product with a letter containing the product invoice and your order number.

In cases where any damage, breakage, tearing, destruction, use, etc. is detected in the packaging of non-food products and if the product is not returned to the customer in the same condition as it was delivered, the product will not be returned and the price will not be refunded. If you want to return one of our coffee and similar food products, we accept returns of our products that have not lost 80% of their total volume unconditionally. The shipping cost of returned non-food products belongs to the customer.

Open and check the packages that you think were damaged during shipment in front of the authorized person of the company you received (Cargo company). If there is any damage to the product, do not accept the product by making a report with the cargo company. Please remember that after the product is received, you have accepted that the cargo company has fulfilled its duty.

The customer is obliged to return the product in the same condition as when it was delivered to him and, if used, to compensate for the loss of commercial value of the product due to use.

If the customer returns the product or cancels the purchase, the product price will be refunded within ten (10) days from the moment the returned product reaches us.

If any opening, deterioration, breakage, damage, tearing, use or other situations are detected in the non-food product and its packaging and if the product cannot be returned in the same condition as when it was delivered to the customer, the product will not be accepted back and the price will not be refunded.

In cases where the products are returned in accordance with the above conditions, the shipping fee will be paid by the customer.

Money order refunds will be made within 2 business days and credit card refunds will be made within 3 business days. If your bank does not reflect the credit card refunds to your account on the same day, you need to call your bank's credit card service. After the "Cancelled" warning appears regarding your order, the entire amount is returned to your credit card or the bank you made the transfer to. Refunds made in installment sales are reflected on your credit card by your bank as a positive balance every month.