Privacy Policy

Information on the Protection of Personal Data;

As Rumo Coffee, we attach great importance to the processing and preservation of your personal data in accordance with the Personal Data Protection Law No. 6698 (“Law”). We would like to inform our customers about our purpose and methods of collecting, processing and transferring personal data and, accordingly, your rights arising from the Law.

1. Methods of collecting personal data

As Rumo Coffee, as the data controller, within the framework of our legal obligations arising from the legislation; we collect your personal data verbally, through the website, social media channels, mobile applications and similar means, verbally, in writing or electronically, for the purposes of allowing you to benefit from the services of our brands, informing you about our campaigns with your approval, recording your suggestions and complaints, creating better service standards for you, and determining and implementing commercial and business strategies.

2. Processing of personal data and purposes of processing

As Rumo Coffee, in the capacity of data controller, through our call centers, written communication channels, social media pages, mobile communication channels, in-store communication channels and/or all kinds of channels including but not limited to these; your personal and/or special personal data that we obtain with your consent can be obtained, recorded, stored, changed, updated, periodically checked, rearranged, classified, kept for the period required for the purpose for which they are processed or for the period stipulated in the relevant law, shared/transferred with private-legal entities that Rumo Coffee works with or public institutions and organizations that it is legally obliged to and/or relevant 3rd party real persons/legal entities residing in Turkey or abroad, and transferred abroad in case of legal or service-related actual requirements.

We would like to inform you that we may process your personal data for purposes such as enabling Rumo Coffee customers to benefit from the services of our brands, informing you about our campaigns with your approval, recording your suggestions and complaints, creating better service standards for you, determining and implementing commercial and business strategies, and in any case in accordance with the Personal Data Protection Law No. 6698 and the relevant legislation.

3. Transfer of Personal Data

Rumo Coffee may only share your personal data in question with our group companies, business partners, customers with whom we have agreements and provide services due to our activities, suppliers, audit companies or public institutions or organizations authorized to request such data due to a legal obligation, including but not limited to other relevant authorities, in order to carry out the Company's activities, to ensure the business relationship between data owners and our customers and/or to hold meetings for this purpose, to provide services, opportunities and facilities and to increase the quality of service, provided that sufficient precautions are taken within the country based on your explicit consent or within the framework of the security and confidentiality principles specified in the Law, and abroad provided that the necessary security precautions are taken.

4. Rights of the Personal Data Owner Listed in Article 11 of the Personal Data Protection Law (“Law”)

Rumo Coffee will respond to the following requests from interested parties:

a) To learn whether Rumo Coffee processes personal data about them and which personal data it processes,

b) Obtaining information regarding the purposes of the processing activity,

c) Knowing the third parties to whom Rumo Coffee transfers personal data, either domestically or abroad,

d) Request correction of personal data in case it is processed incompletely or incorrectly,

e) Request the deletion or destruction of personal data in accordance with the law,

f) In case of a request for correction, deletion or destruction of personal data; to request that the actions taken be notified to third parties to whom personal data has been transferred,

g) To object to the emergence of a result to the detriment of the person by analyzing the processed data exclusively through automatic systems, and

h) Receiving a copy of your personal data.

You can contact us regarding your opinions and questions.

Title: Q Food Industry and Trade Limited Company

Phone:

Address: İskenderpaşa neighborhood, Yeşil tekke street, No:28/A Fatih Istanbul

Email: info@rumo.com.tr

Privacy and Security

Rumo Coffee Online Shopping requests some of your personal information (name, age, areas of interest, e-mail, etc.) in order to provide better service to its customers. – This information collected on the Online Shopping servers is used only within the Online Shopping for periodic campaign studies, the design of special promotional activities for customer profiles, and customer “classification” studies to prevent the transmission of unwanted e-mails. – Online Shopping does not share the information collected from membership forms with third parties without the knowledge or instruction of the member in question, and does not use or sell it for commercial purposes for any reason other than its activities.

Customer information may only be disclosed to official authorities if such information is requested by official authorities and in cases where disclosure to official authorities is required in accordance with the provisions of the applicable mandatory legislation.

Only the customer can access all information entered into the system and only the customer can change this information. It is not possible for someone else to access and change this information. Your credit card information requested on the payment page is not kept on the servers of Online Shopping or the companies that provide services to it in any way in order to keep the security of our valued customers who shop on the site at the highest level. In this way, all transactions for payment are made between the bank and your computer through the Online Shopping interface.

Use of Cookies

Cookies are small text files or information saved on your computer or mobile device (such as a smartphone or tablet) when you visit our site.

We use cookies to make our Sites easier to use and to adjust them to your interests and needs. Websites can read and write these cookie files, which help us remember important information about you (such as remembering your preference settings) so that we can recognise you and provide you with a more suitable website.

Cookies also help speed up your future activities on our Sites. Additionally, we may use cookies to collect statistical information about the use of our Sites in order to understand how visitors use our Sites and to improve the design and usability of our Sites.